Loan Recovery Service for NBFC and Banks

Loan Recovery Services for NBFC and Banks – AP Infotech & Cyber Solution AP Infotech & Cyber Solution provides tele-calling and technology-assisted loan recovery services for non-banking financial companies (NBFCs) and banks. We combine trained calling agents with structured processes and IT systems to recover outstanding dues professionally, ethically, and in compliance with RBI Fair Practices Code. Our Current Clients: Bajaj Finance Limited (Since 2026): We are currently engaged with Bajaj Finance, one of India's largest NBFCs, providing tele-calling services for debt recovery. Our team handles outbound borrower communication, payment reminder calls, EMI overdue follow-ups, and soft recovery for assigned loan portfolios. All calls are conducted under supervised, scripted, and RBI-compliant processes. Upcoming Partnerships — In Discussion: • L&T Finance: We are in active planning and discussions to extend our loan recovery services to L&T Finance Limited. • Kosh: We are in discussions with Kosh for recovery support services, targeting launch in the near term. What Our Loan Recovery Service Includes: Tele-Calling for Debt Recovery: • Trained calling agents with NBFC/banking sector experience • Outbound calls for EMI reminders, overdue follow-ups, and payment commitments • Soft recovery for early bucket (0–90 DPD) accounts • Hard recovery escalation support for NPA accounts • Multilingual calling — Hindi, English, and regional languages • Defined calling hours as per RBI guidelines (8 AM – 7 PM) • Do-not-disturb (DND) and opt-out compliance • Detailed call logging — outcome, borrower response, payment commitment date • Daily and weekly MIS reports per lender requirement Process and Compliance: • All agents trained on RBI Fair Practices Code and TRAI regulations • No coercive, threatening, or abusive language — zero tolerance policy • Borrower complaints handled with documented escalation process • Call recordings maintained for audit and dispute resolution • Data handled under strict confidentiality agreements Technology Infrastructure: • CRM-integrated dialler system for call scheduling and logging • Auto-reminders and call-back scheduling • Real-time supervisor dashboard — live call monitoring, agent productivity • Portfolio upload and case assignment — compatible with standard NBFC data formats (Excel, CSV, API) • Performance reports — contact rate, RPC (Right Party Connect), PTP (Promise to Pay), kept PTP rate Why Choose AP Infotech for Loan Recovery: We are not a generic BPO. We are an IT and technology company with deep understanding of NBFC operations and compliance requirements. Our combination of experienced tele-callers and technology infrastructure means faster onboarding, better data security, and measurable recovery improvement. Our core strength — working with Bajaj Finance since 2026 — demonstrates our ability to handle high-volume, regulated recovery operations at scale while maintaining quality and compliance. Compliance Statement: All recovery activities are conducted strictly within the framework of RBI Fair Practices Code, TRAI calling regulations, and applicable consumer protection laws. We do not use threats, intimidation, or unauthorised third-party contact. GST: 07HKIPK6079Q1Z3 Service area: Pan-India tele-calling operations. On-site consultation and technology setup available in Delhi NCR. To discuss a recovery partnership or technology deployment for your NBFC or bank, call +91 78278 47488 or use the contact form on this page.